Introduction
Mazel Grand HMS ("we", "us") is a data processing and reporting company. This Privacy Policy explains how we handle personal data when you visit our website or use our services.
This policy covers personal data we process as a data controller. When we process business data for you under an engagement, we act as a data processor and the terms of that engagement prevail.
Data we collect
- Contact details you give us: name, email, company, and message content when you contact us or request a quote.
- Business data you provide for processing under an engagement — for example CRM exports, sales records, or review data.
- Technical data: your cookie-consent choice stored in your browser. We do not run analytics or third-party tracking.
How we use it
- Responding to enquiries and preparing quotes.
- Delivering the reports and services you have purchased.
- Meeting legal, accounting, and record-keeping obligations.
Legal basis
We process personal data to perform a contract with you, to comply with legal obligations, and for our legitimate interest in operating and securing our business. Where required, we ask for your consent first.
Retention
Enquiry data is kept for up to 24 months. Engagement data is kept only as long as needed to deliver the service and is deleted after delivery in line with our Security & Ephemeral Access Policy — by default within 30 days of handover, sooner on request, longer only by written agreement.
Your rights
You may request access, rectification, or erasure of your personal data, restrict or object to processing, and request portability. To exercise any right, email info@mazelgrandhms.com.
You also have the right to complain to a supervisory authority.
Sharing and security
We do not sell personal data. We share it only with suppliers strictly necessary to deliver our services, under written data protection terms.
Data is protected with encryption in transit and at rest, and access follows the principle of least privilege.
Contact
Questions about this policy: info@mazelgrandhms.com.